In case we need to cancel the operation of a service for reasons we can’t control (eg weather conditions), you'll be notified as soon as possible and we will make every effort to present you an alternative date of your convenience or this may lead to a full refund of the booking amount.
The Aventour - Azores Adventures reserves the right to cancel the activities in the following cases:
There aren’t the minimum participants required for each activity;
Weather conditions or other render it impossible to be practised;
The security conditions don’t allow a safe practice;
The schedule was not respected;
The conditions laid down in the special conditions are not met.
The realization of many of our activities dependent on weather conditions. If an activity is cancelled due to weather conditions, a new reservation will be offered, but having always in mind the weather conditions of the respective day.
If the customer cancels 20 days before the date of the meeting, it will be fully refunded.
In one day activities, you will receive a full refund if you cancel 72 hours before the activity and if Aventour, depending of the activity booked, has not already made commitments to other operators involved in the activity.
In activities lasting longer than one day, you must cancel 20 days before the activity, otherwise it is possible that you have to pay for expenses, or lose the amount paid.